Hello Party Animals! Welcome to our FAQ section where we answer all your burning questions about our magical party supplies! Whether you’re planning a spooky Halloween bash or a magical birthday celebration, we’re here to help make your party perfect!

🎈 Product Questions

Q: What types of birthday parties do you cater for?
A: We celebrate ALL birthdays! From magical 1st birthdays to fabulous 100th celebrations, we have special decorations for every milestone including 16th, 18th, 21st, 30th, 40th, 50th, 60th, 70th, 80th, and 90th birthdays!
Q: Do you have Disney-themed party supplies?
A: Absolutely! We have an amazing collection of Ariel (Disney Princess) decorations and other Disney-inspired items to make your party truly magical!
Q: What are Airwalker Balloons and Airloonz?
A: These are our exclusive, high-quality balloon collections! Airwalker Balloons are specially designed walking balloons that add movement and fun to your party, while Airloonz are our premium air-filled balloon selections that last longer and look fantastic!
Q: Do you have military or patriotic themes?
A: Yes! We offer Army & Camo Party supplies for military-themed celebrations and Australia Day decorations for our friends down under!

🚚 Shipping & Delivery

Q: How long does shipping take?
A: We work hard to get your party to you fast! Here’s our delivery breakdown:
• Standard Shipping (DHL/FedEx): 10-15 days after dispatch – $12.95
• Free Shipping (EMS): 15-25 days after dispatch for orders over $50
• Order Processing: 1-2 business days before shipping
Q: Do you ship worldwide?
A: We ship globally to party animals everywhere! However, we’re unable to deliver to some remote areas in Asia and other extremely remote locations. But we’ll always do our best to reach you!
Q: Can I track my order?
A: Absolutely! Once your order ships, we’ll send you tracking information so you can follow your party supplies on their exciting journey to your doorstep!
Q: How are my delicate items packaged?
A: Our party experts carefully inspect and pack each order with the utmost care. From delicate foil balloons to detailed costumes, we treat your celebration supplies like the treasures they are!

💳 Payments & Orders

Q: What payment methods do you accept?
A: We accept all major payment methods to make your party planning easy: Visa, MasterCard, JCB, and PayPal!
Q: Is there free shipping?
A: Yes! Celebrate more while spending less! Orders over $50 qualify for free shipping via EMS. Perfect for large orders and advance party planning!
Q: Can I modify or cancel my order?
A: We process orders quickly to get your party started! Please contact us immediately at [email protected] if you need to make changes. We’ll do our best to help if your order hasn’t been processed yet.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We stand by our products! If you’re not completely thrilled with your purchase, we offer a 15-day return policy from the date you receive your items. Your satisfaction is our priority!
Q: How do I start a return?
A: Simply contact our party experts at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process.
Q: What if my items arrive damaged?
A: Oh no! We’re so sorry to hear that. Please contact us immediately with photos of the damaged items, and we’ll make it right! We want every celebration to be perfect.

🎭 Account & Customer Service

Q: How can I contact customer service?
A: Our party experts are here to help! Email us at [email protected] with any questions. We’re based in Louisville, US but serve party animals worldwide!
Q: Do I need an account to shop?
A: Nope! You can shop as a guest, but creating an account makes future party planning faster and lets us help you better with your celebration needs!

Still Have Questions?

Our party experts are standing by to help make your celebration magical!
Email: [email protected]
Address: 1638 Karen Lane, Louisville, US 40220

Let’s get this party started! 🎊

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