🎈 Welcome Party Animals! 🎈

We know that party planning should be as fun as the celebration itself! That’s why we’ve made our shipping and returns process magical and stress-free. Whether you’re planning a 1st birthday or a 100th celebration, we’re here to make your experience unforgettable!

🚚 Shipping Information

📦 Order Processing

We work our magic to get your party supplies to you as quickly as possible:

  • Processing Time: 1-2 business days
  • Processing Days: Monday-Friday (excluding holidays)
  • Orders placed after 2 PM EST will be processed the next business day

📮 Shipping Methods

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best for: When you need your items quickly
  • Tracking: Included with all standard shipments

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Minimum Order: $50 or more
  • Tracking: Available for most destinations

🎯 Please Note: We ship worldwide! However, we currently cannot deliver to some remote areas and certain Asian countries due to shipping restrictions. International orders may be subject to customs fees and import taxes, which are the customer’s responsibility.

🔄 Returns & Exchanges

Sometimes party plans change, and that’s okay! We’re here to help make returns and exchanges as fun and easy as planning your celebration.

📦 Return & Exchange Basics

  • ⏰ Return Period: 15 days from delivery date
  • 🔄 Exchange Period: 15 days from delivery date
  • 📝 Condition: Items must be unused, in original packaging with tags attached
  • 🚚 Return Shipping: Customer responsible unless item arrived damaged or incorrect

🎯 How to Start Your Return or Exchange

1
Contact Our Party Team
Email us at [email protected] within 15 days of receiving your order
2
Provide Your Details
Include your order number and reason for return/exchange
3
Wait for Instructions
We’ll email you within 2 business days with return authorization and shipping address
4
Ship Your Items
Package items securely and ship to our return address
5
Get Your Magic!
Receive your refund or exchange once we process your return

📧 Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Hello Party Team!

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date Ordered] Items to Return/Exchange: [List items and quantities] Reason: [Please describe why you’re returning/exchanging] Preferred Resolution: [Refund/Exchange for specific item]
Please send me the return instructions at your earliest convenience.

Thank you!
[Your Name]

💰 Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Refunds: May take additional 3-5 business days to appear on your statement

🚫 Non-Returnable Items

⚠️ Please Note: For health and safety reasons, we cannot accept returns on the following items:

  • 🎈 Airloonz & Airwalker Balloons (due to inflation and handling requirements)
  • 🎭 Opened Costume Accessories
  • 🔴 Personalized or Custom Items
  • 🎀 Damaged Items due to improper use
  • 📦 Items not in original condition

🎁 Exchange Options

Prefer to exchange rather than return? We’ve got you covered!

  • Exchange for any item of equal value
  • Pay the difference if exchanging for a higher-priced item
  • Receive store credit for the difference if exchanging for a lower-priced item

Browse our magical collection including: Avengers, Disney Princess, Animals themes, and all birthday celebrations from 1st to 100th!

📞 Need Help? Contact Our Party Team!

📧 Email: [email protected]

📮 Address: 1638 Karen Lane, Louisville, US 40220

⏰ Response Time: 1-2 business days (we’re busy making parties magical!)

🎊 Important Party Notes! 🎊

  • International returns may take longer to process due to customs
  • Keep your tracking number when shipping returns
  • Original payment method will be refunded (PayPal to PayPal, credit card to credit card)
  • Sale items are eligible for exchange or store credit only

Thank you for shopping with Halloween Party Animal Store! 🎉 Let’s keep the party magic alive! 🎈

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